Trained and supervised volunteers of the “Terra” association are available on the phone, as well as five expert counsellors for individual psychotherapy if callers need it.

The volunteers on duty were educated through two-day workshops held in July, where, among other things, they learned more about the specifics of working on the telephone line and working with socially sensitive groups, the protocol for dealing with emergency situations and active listening.

The free telephone is part of the Support project – strengthening organisational capacities to provide professional and volunteering psychosocial support in crisis situations, which is implemented by the “Terra” association, the “Oaza” association and the City of Rijeka. The project was co-financed by the European Union under the European Social Fund, and the Office for Associations of the Government of the Republic of Croatia.

Through the Support project, the capacities of experts and volunteers will be strengthened in order to adequately respond to the new demands of the wider community and create conditions for quality provision of even more accessible psychosocial support to people throughout Croatia.